Geez DGM Australia are hopeless! April 2
I sell a bunch of DVDs through Amazon each year, enough to make it on their top-seller list. One of the problems with Amazon though, is that Australia is left out - so I tried to find an alternative.
Enter dStore, and their affiliate program with DGM Australia. dStore offers 8% on sales with their aff. program which is pretty good. Just sign up with DGM and you are good to go. At least thats how it should be.
The problem is that DGM haven’t got the linking code to dStore working. You click on a category (eg DVDs), click on the ‘Linking code’ and you get a ‘Page not Found’ error.
I sent them a support request through their site explaining my problem. After about 20 minutes I got an email which contained my support request and a message saying it was undeliverable. Great. Ok, on to the phone. The woman who I spoke to at DGM said that the person who handled dStore was out and could I call back that afternoon. I left a message explaining the problem & asked them to call me. No surprise - no call.
So I tried dStore. I thought they might be a little more interested, but they told me that the affiliate program was handled by DGM, and to contact them with any issues (I wonder if they make any affiliate sales?).
At this point I admitted defeat. There was simply no way to get this affiliate program working.
A month later I was at Ad:Tech in Sydney and I noticed DGM Australia had a booth. I thought ‘why not?’ and walked up & told them about the linking problem with dStore. It took about a minute to explain the issue with their site and they said they would fix it up asap. At that point I wasn’t interested in doing business with them, but I wondered if anything would be done.
A week after that I got a standard newsletter from DGM listing the latest & best performing offers. dStore was mentioned specifically (not under ‘top performer’, though), so my curiousity got the better of me and I logged in to DGM to check them out.
The link code still doesn’t work.